Shipping policy
Shipping Policy
Last updated: 9 October 2026
This page sets out the shipping conditions for orders placed on https://n11drink.com. Orders are shipped by ALLA FASSA S.N.C. DI FELLER DONATELLA & C., Via B.G. Nascimbeni 11, 37010 Brenzone sul Garda (VR), Italy (the “Seller”), using the courier FedEx, with delivery against the recipient’s signature.
1. Countries served
We ship to Italy, to certain countries of the European Union and to certain non-EU countries. The countries available are those offered at checkout when you place your order. Shipments of alcoholic beverages are subject to rules that differ from country to country: the Seller may restrict or suspend shipments to certain countries or territories.
2. Shipping costs
| Zone | Shipping cost | Free shipping |
|---|---|---|
| Italy | €7.99 | For orders from €80.00 |
| European Union (countries available at checkout) | €19.90 | For orders from €150.00 |
| Non-EU countries (countries available at checkout) | €19.99 | Not available |
The applicable shipping cost is always shown at checkout before the order is placed. The free shipping threshold is calculated on the value of the products in the cart, after any discounts.
3. Processing and delivery times
Estimated delivery times: 1–2 working days (24–48 hours). Unless otherwise stated, times are expressed in working days (excluding Saturdays, Sundays and public holidays) and run from the order confirmation. Delivery may take longer during periods of high demand, because of force majeure or because of customs checks.
When your order is handed over to the courier you will receive an email with the tracking number. Unless otherwise agreed, delivery will in any case take place within 30 days of the conclusion of the contract (Article 61 of Italian Legislative Decree No. 206/2005, “Consumer Code”). If delivery does not take place within that period, you may ask us to deliver within an additional period appropriate to the circumstances and, if we fail to deliver within that additional period, terminate the contract and obtain a refund of the amount paid.
4. Delivery to adults only
Our products are alcoholic beverages and may only be delivered to persons who are at least 18 years old or, if higher, of the minimum age required to purchase alcohol in the destination country. Parcels cannot be delivered to minors.
- The Seller may ask the courier to check the recipient's age by means of an identity document on delivery.
- If no adult is present at the time of delivery, or if it is not possible to verify the recipient's age, the parcel will not be delivered and the courier will follow its own procedure for holding the parcel or attempting redelivery.
- To allow age verification, we do not deliver to PO boxes or automated parcel lockers.
- The Seller may cancel orders where there are reasonable doubts about the age of the customer or of the recipient, refunding the amount paid in full.
5. Shipping within Italy
We ship throughout Italy. Prices shown on the Site for deliveries in Italy include VAT and excise duties. For certain locations (e.g. areas outside the customs territory or subject to a special tax regime, such as Livigno and Campione d'Italia) shipping may not be available or may be subject to special conditions, which will be communicated before the order is confirmed.
6. Shipping within the European Union
Alcoholic beverages shipped to consumers in another EU Member State are subject to the excise duties in force in the destination country, in addition to the applicable value added tax. Any amounts payable by you are clearly shown at checkout before the order is confirmed: you will not be asked to pay any amounts you were not informed of before your purchase.
Because of differing national rules on excise duties and on the sale of alcohol, shipping to certain EU countries or to certain special territories (e.g. the Canary Islands, the Åland Islands, overseas territories) may be restricted or unavailable. Only the countries offered at checkout are available.
7. Shipping outside the European Union
For shipments to non-EU countries (e.g. Switzerland, the United Kingdom, Norway, if available at checkout):
- customs duties, import VAT or other import taxes, local excise duties and any clearance fees charged by the destination country or by the courier are not included in the price and are payable by the buyer, normally to the courier or to the customs authority on delivery;
- some countries prohibit or restrict the import of alcoholic beverages by private individuals, and some couriers do not accept alcohol shipments to certain destinations: in these cases shipping is not available;
- the buyer is responsible for checking the import limits and the minimum age for purchasing alcohol in force in their country;
- if the parcel is refused or not collected, for example because duties have not been paid, the shipping and return costs actually incurred may be deducted from the refund, to the extent permitted by law.
8. Failed delivery and parcels held in storage
If delivery fails because the recipient is absent, because it is not possible to verify that the recipient is of legal age or because the address is incorrect or incomplete, the courier will normally leave a notice and hold the parcel in accordance with its own rules. If the parcel is returned to us, we will contact you to arrange a new shipment, the cost of which may be charged to you, or we will refund the price of the products, with the right to retain the shipping and return costs actually incurred, to the extent permitted by law. Your right of withdrawal remains unaffected, under the conditions set out on the Withdrawal and Returns page.
9. Checking the parcel on delivery
Please check the parcel on delivery. If the packaging appears damaged or shows signs of liquid, accept it “with reservation”, describing the damage to the courier, or refuse it, and write to us as soon as possible at n.11drink@gmail.com, attaching photographs of the parcel and the products. We will send you replacement products or refund you, under the legal guarantee of conformity. The risk of loss of or damage to the products passes to you only on delivery (Article 63 of the Consumer Code).
10. Delivery address
Please check the address entered at checkout carefully. If you notice a mistake, write to us immediately at n.11drink@gmail.com: if the order has not yet been handed over to the courier, we will correct it.
11. Free pickup at our premises
You can collect your order free of charge from our premises at Via B.G. Nascimbeni 11, 37010 Brenzone sul Garda (VR), Italy, by booking in advance by phone or WhatsApp on +39 393 224 5987. Proof of age may be requested on collection.
12. Contact
For any questions about shipping, write to n.11drink@gmail.com or call +39 393 224 5987. See also the General Terms and Conditions of Sale.